Privacy Policy

Thank you for visiting the STIHL Website. All the legal details of our Website are shown below.

STIHL is the name for exemplary quality and personal service. So we look forward to your questions, hints and suggestions for improving our Website.

Your STIHL Online Team

Terms of Use

This website is operated by ANDREAS STIHL Limited ('STIHL'). STIHL's contact details are provided below. In using this website you agree to be bound by the following terms and conditions. If you do not accept these terms and conditions you should not access the website further. STIHL may revise these Terms of Use from time to time and you should check the terms then in force on each visit to this website.

1. This website is intended for use by residents of England, Scotland and Wales only. If you are looking at this website from outside of these named territories you are advised to visit www.stihl.com from where you will be able to find the STIHL company website most appropriate to you.

2. Material incorporated in this website, including all trade marks and logos, belongs to STIHL or its licensors. You may download a single copy of material incorporated in the website for your own use to decide whether or not to purchase a STIHL product or to further your use of a previously-purchased product. Use of such material other than as provided is prohibited.

3. The material provided on this website is provided 'as is' and on an 'as available basis'.

4. Nothing shall limit STIHL's liability for death or personal injury caused by its negligence, or that of its employees. Subject to the above, STIHL shall not be liable for any damages, including indirect or consequential losses, loss of profits or data, or business interruption, arising from your use or inability to use this website, or your use of the information on this website, whether arising in contract, tort (including negligence) or otherwise.

5. Without prejudice to paragraph 4 above, STIHL provides the 'Know How' section of this website as preliminary guidance only and professional advice should be sought from your local STIHL dealer in respect of the matters dealt with in that section.

6. Any link that may be provided to any third party website is provided for your convenience. STIHL does not endorse the contents of any third party website to which a link is provided, and is not responsible for such websites. You use any link provided from this website entirely at your own risk.

7. Website operator:
ANDREAS STIHL Limited
STIHL House,
Stanhope Road,
Camberley,
Surrey,
GU15 3YT
(company number 1376302). VAT number GB296317137.
E-mail contact address: custservices@stihl.co.uk

Privacy Policy

STIHL is committed to ensuring that your privacy is protected. This privacy policy explains how STIHL will use the personal data it collects from you through this website.

STIHL will process any personal data that you may submit through this website in accordance with the Data Protection Act 1998, and will ensure that any sub-contractor it may engage to provide the services requested by you acts in such manner. In particular, STIHL will keep your personal data secure and will only retain your personal data for as long as reasonably necessary to provide the services requested.

Unless you agree to STIHL using your personal data in the manner selected by you at the information input page of this website, or STIHL is required to disclose it by law, it will not disclose it to any third party, save for any sub-contractor engaged by STIHL to provide the services requested by you.

If STIHL's business is sold or integrated with another business, any personal data that STIHL may hold about you at such time may be disclosed to its advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

You may by law request a copy of such personal data as STIHL may hold about you. A fee, which will not exceed the statutory maximum then in force, may be payable.

If any of the information that you have provided to STIHL changes or requires correction for any reason, please let STIHL know by sending an e-mail to custservices@stihl.co.uk.

By submitting your personal data you consent to the use of that data as set out in this policy. If STIHL changes its privacy policy it will post changes on this page, and may place notices on other pages of this website. Continued or further use of the website will signify your agreement to any such changes.

© ANDREAS STIHL Limited 2004. All rights reserved.

Data protection

ANDREAS STIHL Limited treats your data with confidentiality, and only uses it in line with data protection regulations.

Personal Data
When you visit our website, we may keep some information for statistical data gathering purposes such as the name of your Internet Service Provider, the website from which you visit us, the pages you view on our site and the date and duration of your visit. ANDREAS STIHL Limited uses technical and organisational measures to protect your data against involuntary changes, loss, unauthorised access or unauthorised transfer.

Use of Cookies
Protecting your personal data is important to us. We would like to tell you which cookies we use and why we use them. At the same time, we want our website to be attractive, with lots of functions, and we want to tailor it to your requirements. That's why we use cookies on our website. Cookies are small files which are stored on your computer. Using this information enables us to offer you certain functions on our website and optimise our web pages and their performance to meet your needs.

Ordering Printed Information
If you want to order printed information, we will require some personal data to process your order correctly. Filling out these forms is completely optional, and we will use your data only to the extent necessary to complete the order. If needed, your data will be forwarded within the STIHL Group.

Webanalysis with Google Analytics
This website uses Google Analytics, a web analysis service by Google Inc. (‘‘Google‘‘). Google Analytics uses cookies which will be stored on your computer to enable analysis on how users use this website. The information generated by the cookies will be, usually, transfered and stored on a server from Google in the U.S.

In case of activation of IP-Anonymisation on this website, your IP address from Google will be shortened within Member States of the European Union or other parties to the Agreement on the European Economic Area. In exceptional cases the full IP address will be transmitted to a Google server in the US and shortened there. IP-Anonymisation is actived on this website. On behalf of the operator of this site, Google will use this information to evaluate your use of the website, compiling reports on website activity and providing others with website and internet related services to the website operator.

Google will not merge your data with other data on Google. You can avoid storing cookies on your hard drive by selecting the appropriate settings in your browser. Please be aware that if you don’t accept cookies you may not be able to use certain functions on this website.

You can prevent data generation by cookies and related data regarding your use of the website (including your IP-Address), by downloading and installing the plugin here.

Social Media and Social Plugins
We offer extensive personal support. That’s why you can contact us via social media. Your query will be then forwarded to the appropriate department. Your data will be only used for getting in contact with you and will not be forwarded to third parties. If you want to contact us via social media, you need be signed up to the certain provider. These providers may store and use your data which we can’t influence.

Use of Facebook Plugins
On our website we use social plugins provided and operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304 USA. Those plugins are labelled with the Facebook logo or the augmentation ‘‘Social Plug-in of Facebook‘‘ or ‘‘Facebook Social Plugin‘‘. An overview of the Facebook plugins and their appearance can be seen here.

When you visit a page of our website that contains a Facebook plugin, your browser establishes a direct connection to Facebook servers. The content of this plugin will directly transfer the content to your browser and integrates it within the website. As a result of the integration, Facebook embeds the latter into the website, enabling Facebook to receive information about you having accessed the respective page of our website. This information (including your IP-Address) will be forwarded and saved on a Facebook Server in the U.S.

If you are logged into your Facebook-Account, Facebook is able to match our website to your Facebook-Account. If you interact with the plugins e. g. by clicking (Like) or by commenting, then information will be forwarded and stored on a Facebook Server in the U.S. The information will be also published on your Facebook Profile and shown to your Facebook-Friends.

For the information on the purpose and scope of data collection and procession by Facebook, as well as your rights in this respect and options for protecting your privacy please visit Facebook's privacy policy.

If you are a Facebook member and do not want Facebook to connect the data concerning your visit to our website with your member data already stored by Facebook, please log off Facebook before entering our website. Furthermore, you can block Facebook social plugins by using add-ons for your browser, like the (Facebook Blocker).

Use of Google+ Plugins
Our site uses the “+1” button of the Google Plus social network, operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”). The button is recognizable from the “+1” symbol on a white or coloured background. An overview of the Google plugins and their appearance can be seen here.

If you visit a page of our website that contains Google+ plugin, your browser establishes a direct connection to Google's servers. The content of the “+1” button will directly transfer the content to your browser and integrate it into the website. As a result of the integration, Google receives information that your browser accessed the page, even if you are not logged into Google+. This information (including your IP-Address) will be forwarded and saved on a Google Server in the U.S.

If you are logged in to your Google+ Account, Google is able to match our website to your Google+ Account. If you interact with the plugins e.g. by clicking “+1”, this information will also be forwarded and stored on a Google Server in the U.S. The information will be also published on your Google+ Profile and shown to your contacts. The purpose and scope of data collection and the further processing and use of data by Google, including all associated rights and settings for protecting user privacy, can be found here.

If you do not want Google to collect the data and directly assign it to your profile on Google+, you must log out from Google+ before you visit us. You may also completely prevent Google from activating the plugins by installing add-ons Add-Ons on your browser software such as (Script Blocker).

Use of Twitter Plugins
On our website we use social plugins provided and operated by the microblogging service Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA.

Those plugins are labelled e.g. with the blue “Twitter-Bird”. An overview of the Twitter plugins and their appearance can be seen here.

When you visit a page of our website that contains a Twitter plugin, your browser will connect directly to Twitter servers. The content of this plugin will be transferred to your browser and integrated on the website. As a result of the integration Twitter receives information, that your browser has accessed on this website, even if you are not logged into Twitter. This information (including your IP-Address) will be forwarded and saved on a Twitter Server in the U.S.

If you are logged in to your Twitter Account or Twitter is able to match our website to your Twitter account. If you interact with the plugins e.g. by clicking “Tweet”, this information will be forwarded and stored on a Twitter Server in the U.S. as well. The information will also be published on your Twitter Profile and shown to your contacts.

The purpose and scope of data collection and the further processing and use of data by Twitter, including all associated rights and settings for protecting user privacy, can be found here.

If you do not want Twitter to collect the data and directly assign it to your profile on Twitter, you must log out from Twitter before you visit us. You may also completely prevent Twitter from activating the plugins by installing add-ons on your browser software such as (Script Blocker).


You will be able to find more information relating to ANDREAS STIHL Limited data protection and cookie policy by visiting Cookies page on our website.

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Cookies on this site

Protecting your data is important to us. At the same time, we want our website to be attractive, with lots of functions, and we want to tailor it to your requirements. That's why we use cookies on our website. By continuing without changing your settings, we'll assume that you are accepting the usage of cookies or you may Click here to change your settings.

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